There has been a shift towards off-premise dining with consumers looking for speed and convenience that doesn’t sacrifice overall service. Optimizing drive-thru has become increasingly important and White Castle, a QSR pioneer, has embarked on a path of innovation to transform their drive-thru.
White Castle partnered with SoundHound AI to create a custom voice AI assistant that has completely shifted how their employees operate the drive-thru and enhance the customer experience.
Read this case study to discover how White Castle leveraged voice AI at their drive-thrus and the impact it is having on employees and customers. You will learn:
- How the operational challenges White Castle faced at the drive-thru caused inefficiencies
- How White Castle partnered with SoundHound AI to develop a custom voice assistant
- Why Voice AI drove faster service time while reducing stress on employees
- How Voice AI adoption continues White Castle’s tradition of innovation
Find out why White Castle partnered with SoundHound AI to create a custom voice AI assistant that has completely shifted how their employees operate the drive-thru and enhanced the customer experience.
Find out how White Castle used SoundHound’s voice AI assistant to speed service at its drive-thrus, reduce employee stress, and increase face time with customers.
Read this case study to discover:
- How drive-thru operational challenges caused inefficiencies
- How White Castle partnered with SoundHound AI to develop a custom voice assistant
- Why voice AI drove faster service time while reducing stress on employees
- How voice AI adoption continues White Castle’s tradition of innovation