IN-DEPTH CASE STUDY
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IN-DEPTH CASE STUDY

Allina Health is a nonprofit health system serving millions across Minnesota and Wisconsin. As call volume within its Customer Experience Center increased, the load began to strain resources and jeopardize Allina’s care standards.


To modernize patient service at scale, the health system recognized it needed more than incremental improvements offered by traditional, non-AI solutions. Instead, Allina Health deployed a healthcare AI agent at the front door — reducing friction, improving service levels, and enabling patients to engage on their own terms.


Read this case study to meet Alli, Allina Health’s AI agent powered by SoundHound AI’s Amelia Platform. In this in-depth case study, you will learn:

  • Why Allina Health chose an AI agent solution to address call center strain
  • Which AI agent use cases are in production today at Allina Health
  • Key considerations for successfully implementing a healthcare AI agent
  • Quantifiable results from Alli’s first 120 days at Allina Health
  • What Allina Health has planned for Alli over the next 1,000 days

Allina Health is a nonprofit health system serving millions across Minnesota and Wisconsin. As call volume within its Customer Experience Center increased, the load began to strain resources and jeopardize Allina’s care standards.


To modernize patient service at scale, the health system recognized it needed more than incremental improvements offered by traditional, non-AI solutions. Instead, Allina Health deployed a healthcare AI agent at the front door — reducing friction, improving service levels, and enabling patients to engage on their own terms.


Read this case study to meet Alli, Allina Health’s AI agent powered by SoundHound AI’s Amelia Platform. In this in-depth case study, you will learn:

  • Why Allina Health chose an AI agent solution to address call center strain
  • Which AI agent use cases are in production today at Allina Health
  • Key considerations for successfully implementing a healthcare AI agent
  • Quantifiable results from Alli’s first 120 days at Allina Health
  • What Allina Health has planned for Alli over the next 1,000 days